Privacy policy

At Pet Wellbeing, we take your privacy very seriously and are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the UK General Data Protection Regulation (GDPR).

By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

  1. What information do we collect?

    When you visit our website, we may collect certain information about you, including:

    • Personal details such as your name, email address, postal address, telephone number, and payment details when you make a purchase from our website.
    • Information you provide when you sign up to receive our newsletter or other marketing communications.
    • Information about your pet, such as their breed, age, weight, and health condition, when you purchase our products or use our services.
    • Information about your device, such as your IP address, browser type, and operating system when you visit our website.
    • Information about your use of our website, such as pages visited, time spent on the site, and links clicked.

    We may also collect information about you from third-party sources, such as social media platforms or ad platforms.

  2. How do we use your information?

    We may use the information we collect for the following purposes:

    To process and fulfil your order for products and services.
    • To communicate with you, such as responding to your inquiries or sending you marketing communications (if you have opted in).
    • To provide and improve our products and services, including conducting research, analysing behaviour and preferences, and to personalise your experience on our website.
    • To comply with legal obligations, such as responding to court orders or requests from law enforcement agencies.
    • To protect our rights and interests, such as enforcing our terms and policies or investigating potential violations.

  3. Who do we share your information with?

    We may share your information with third-party service providers who perform services on our behalf, such as payment processors, shipping providers, and email marketing platforms. We may also share your information with our business partners, affiliates, or subsidiaries for marketing purposes, if we have your consent or if we are required to do so by law. We will not sell your data to third parties.

  4. Data transfers and processing

    Your personal data may be stored or transferred to a country outside your own or outside the United Kingdom for accounting, reporting or more likely just to provide you the services offered on our site. Whenever we transfer personal data it is done in accordance to the applicable law and with appropriate safeguards.

    The personal data we collect is mostly used to reliably provide you the services that you have requested from us. We do not engage in profiling our customers in any manner. We may however, use this data to personalise our offers to you based on what you may have purchased or what you may have accessed on our site.

    Please note that we are not responsible for protecting any personal data that you may have knowingly made public in a product review or in any other user contributed sections of the site

    In order to revoke your consent to storage or processing of your personal data beyond processing your order please send us a deletion request as mentioned under the section “What are your rights?”.

  5. How do we protect your information?

    We take reasonable and appropriate measures to protect your personal information from unauthorised access, use, disclosure, or destruction. We use a variety of security technologies and procedures to help protect your information, such as encryption and access controls.

  6. What are your rights?

    Under the UK GDPR, you have the following rights regarding your personal information:

    • Right to access: You have the right to request access to the personal information we hold about you.
    • Right to rectification: You have the right to request that we correct any inaccuracies in your personal information.
    • Right to erasure: You have the right to request that we delete your personal information in certain circumstances.
    • Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
    • Right to data portability: You have the right to request a copy of your personal information in a structured, machine-readable format.
    • Right to object: You have the right to object to the processing of your personal information in certain circumstances.

    If you would like to exercise any of these rights, please use one of the methods below, or contact us using the contact details at the bottom of this policy.

    Cookie Preferences:

    We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services.  We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. By accepting cookies on our site, you are consenting to the following kinds of cookies being set:

    Essential Cookies

    These cookies are necessary to access use our site’s functionality and features. Without these cookies, our website would not work properly and you would not be able to use several important features. For example, we use cookies to keep you logged in during your visit, so that you are not required to log in repeatedly to access different parts of the site.

    Analytics & Advertising Cookies

    These cookies are set by our analytics and advertising partners. The analytics cookies help us monitor site use and diagnose issues and areas of improvement for our site. The advertising cookies help make advertisements that you may come across on our partner sites relevant to you.


    While you reserve the right to accept or deny cookies, we feel that the cookies set by us are either essential or beneficial to you in one way or another.

    Email Preferences:

    You have the choice to opt-out of our newsletter or other promotional emails at any time. Once you log in to your account you can go under the tab “Email Preferences” you can choose to unsubscribe to any of the email lists you had subscribed to previously. You can also use the “unsubscribe” link in the emails sent by us to be excluded from the respective email list.


  7. How long do we keep your information?

    We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal obligations, resolve disputes, or enforce our agreements. We will also retain your information as necessary to maintain and improve our services and to protect our rights and interests.

  8. Children

    Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

  9. Brand Ambassadors and Reviews

    Brand Ambassadors may be compensated for their reviews in various ways, such as receiving free products or services, affiliate commissions, or a combination of these. They may also have long-term contracts with the brand, where they promote the products over an extended period. In addition to monetary compensation, brand ambassadors often benefit from building a strong relationship with the brand, gaining exposure and credibility in their industry, and receiving exclusive perks or discounts. These partnerships allow brand ambassadors to authentically promote products they believe in while creating engaging content for their followers.

  10. Changes to this policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. We encourage you to review this Privacy Policy periodically for any updates or changes.

  11. Contact us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at customerservice@petwellbeing.co.uk with the subject line “Data Access Request” and we will be happy to assist you with your request.

    If you prefer, you can contact us by mail at:
    Pet Wellbeing
    1 Woodside Street
    New Mills, High Peak
    SK22 3HF, UK

Effective date: June 19, 2023